IT Customer Support Team Lead

IT Customer Support Team LeadBelfast Hybrid and Flexible Working £40,000 Base Salary Total Reward Package circa £52,000We''re working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI-powered products come to market, they''re investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you''ll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance.The OpportunityThis is much more than a traditional support leadership role.You''ll take ownership of one product area, ensuring customers receive a consistently excellent experience while partnering with another Team Lead to deliver a seamless service across the wider business. You''ll be trusted to improve processes, drive operational efficiency, and help shape how Customer Care evolves over the coming years.The business is also embracing AI across its operations, so you''ll have the chance to influence how automation and AI tools enhance both customer experience and team productivity.What You''ll Be DoingYou''ll combine people leadership with operational excellence, including:Leading, coaching and developing a high-performing team of Customer Care AdvisorsDriving service performance through SLA achievement, ticket management and customer satisfactionCreating a positive, supportive culture where ..... full job details .....