IT Customer Service Manager

Come and join the Littlefish team! Work location: UK or Ireland (Flexible Hybrid)Salary: Market Competitive Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills and experience as we continue to grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people, we would love to hear from you. The role and what you''ll be getting up to on a day-to-day basis: As Customer Service Manager, you''ll play a critical role in ensuring that our customers receive an exceptional support experience. You''ll lead a team of Support Consultants and Engineers, oversee customer support operations, and act as a key escalation point for stakeholders. This is a highly visible leadership role that combines people management, customer relationship management, service delivery oversight, and continuous improvement. You will: Lead, motivate, and develop a team of Support Consultants and Engineers within the Customer Service Practice. Take ownership and accountability for the successful delivery of ..... full job details .....