Up to £13.45 per hour
About the Role
As an IT Customer Advisor based in Salisbury, you will serve as the primary contact for users requiring technical assistance. This temporary role, paying up to £13.45 per hour, involves handling queries via telephone, email, and web chat. You will log all requests using dedicated software, resolve straightforward issues directly, and assign complex problems to specialist teams. The position also includes managing back-office tasks and advising colleagues on known system problems. Working 35 hours weekly between 7am and 7pm, Monday to Friday, this role with Manpower UK and Capgemini demands strong communication skills and a methodical approach to first-line support.
IT Customer Advisor
Salary: £13.45 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you''ll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you''ll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you''re looking for a stepping stone into a career in technology, this could be your next move.
Interested£ Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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