IT Change Management Manager

IT Change Management Manager - Reading

Join our clients newly formed defence organisation bringing together international expertise to help shape the future of global defence. This is a rare opportunity to influence ways of working from the outset, build robust foundations, and make a lasting impact on a truly global mission-where trust, collaboration and high standards sit at the core of everything they do.

The role

As IT Change Management Manager, you''ll own the end-to-end change management process across the IT environment-ensuring changes are planned, assessed, authorised, scheduled, implemented and reviewed in a controlled way that protects service availability and quality.

Key responsibilities

- Lead and govern the full IT change management lifecycle, ensuring compliance with established policies and controls

- Perform risk and impact assessments for proposed changes across services, infrastructure and business operations

- Organise and chair Change Advisory Board (CAB) meetings with Digital/Information and wider business stakeholders

- Coordinate change schedules and ensure clear, timely stakeholder communications

- Run post-implementation reviews, capturing lessons learned and preventing repeat issues

- Define, track and report change KPIs (e.g., success rate, failed/emergency changes, change-related incidents)

- Drive continuous improvement, optimising change efficiency and reducing service disruption

- Partner with service owners, operations teams and external suppliers to align change activity with priorities

What you''ll bring

Essential

- Degree-level education (Bachelor''s in IT/Computer Science preferred)

- 5+ years'' experience in IT service delivery and performance management

- Strong experience setting and managing SLAs/KPIs

- Solid ITIL-based service operations experience

- Ability to manage multiple priorities and respond quickly to operational challenges

- Strong data/MI capability (data analytics)

- Excellent written and verbal communication

- High integrity when handling confidential information

Desirable

- ITSM certification (e.g., ITIL v3/v4)

- PMP (or similar) preferred

- Knowledge of monitoring tools/technologies

- Strong understanding of ITSM platforms (e.g., ServiceNow)

- Good grasp of IT architecture fundamentals (servers, networks, key components)

- Strong Microsoft Office skills (Excel, PowerPoint, Word)

This is a contract position with an immediate start, running through to the end of the year. It is inside of scope & due to the nature of the work, we can only accept candidates who have sole UK nationality & have current SC clearance

Apply now to play a pivotal role in protecting service stability while enabling controlled, high-quality change in a growing, mission-led environment.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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