IT Change and Problem Lead

IT Change and Problem Lead - Up to 60,000 - Basingstoke (2 days onsite)About the OrganisationOur client is a large, purpose-driven organisation operating across multiple regions in the UK. They are currently seeking an IT Change and Problem Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment.This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved.The role offers a hybrid working model - 2 days onsiteThe RoleAs the IT Change and Problem Lead, you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change / 30% Problem). You will ensure that all changes impacting applications, services and infrastructure are effectively assessed, approved, scheduled and communicated.In addition, you will drive structured Problem Management practices and play a significant role in the implementation and embedding of a new market leading ITSM tool in 2026. This role will suit someone who thrives in a governance-led environment, is passionate about continuous service improvement, and is confident influencing stakeholders across both IT and the wider business.Key ResponsibilitiesManage the end-to-end IT Change Management process to minimise risk to live servicesFacilitate Change Advisory Board (CAB) and emergency change governance ..... full job details .....