IT Area Manager

This role involves operational management of IT staff and campus IT-related issues for their assigned area. You will be expected to ensure your assigned areas are well run, provide excellent customer support, manage all IT-related assets, and assist in monitoring the IT security landscape. They will be responsible for the day-to-day management of IT Technicians, campus infrastructure, and implementation of IT systems across their campuses. Responsibilities will include using Microsoft Defender and Panda AD 360 Endpoint Protection reporting to ensure campus hardware is secure, and all assets managed appropriately. ROLE and RESPONSIBILITIES: Monitor the work of the technicians: Responsible for the day-to-day management and development of IT Technicians, reviewing applications, and interviewing appropriate staff. Act as a mentor for the IT Apprentices. Responsible for the allocation of work of IT technicians within their area of responsibility. Responsible for appropriate coverage of staff to meet the needs of the campus (day, evening and weekend coverage). Ensure each campus IT department within their area meets KPIs. Providing expert IT advice on departmental projects, including integration of new company systems. Work effectively, professionally, and collaboratively with other members of the IT teams and other business areas. Ensure the installation and configuration of computer hardware, operating systems, and applications are carried out by the team ..... full job details .....