https://jobs.co.uk/job/it-apprentice-qa--1025be4a-13f8-4314-8cdf-21f095bb72a1 RSS feed for IT Apprentice at QA. en-gb Sat, 10 Oct 2026 04:18:11 GMT https://jobs.co.uk/job/it-apprentice-qa--1025be4a-13f8-4314-8cdf-21f095bb72a1 https://jobs.co.uk/job/it-apprentice-qa--1025be4a-13f8-4314-8cdf-21f095bb72a1 Thu, 08 Oct 2026 11:56:52 GMT Location: Stratford-upon-avon | Salary: 10000-500000 Annual | Type: Permanent | About BDR Voice and Data: BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You''ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Responsibilities: Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshooting issues using knowledge bases, and guidance from senior engineers Escalating unresolved incidents to secon... Permanent