IT Apprentice

About Space Engineering Services:Space Engineering Services is the UK''s leading provider of refrigeration, heating, ventilation and air conditioning services. We are an established name with a trusted reputation for delivering outstanding service and support amongst many of the country''s largest organisations across the retail, commercial, industrial, food service, and public sectors.The purpose of the role is to:Provide 1st line technical IT support to our end usersBuild new IT hardware for new startersManage the return of IT equipment for leaversInduct new starters into the business regarding their IT equipment/security awarenessDevelop a wide range of technical skills as you troubleshoot different aspects of our IT infrastructureWhat you''ll be doing:Day to day support for 400+ desk-based and remote usersEnsuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous mannerResponding to requests for support by identifying, logging and categorizing incidentsResolve issues at first contact using standard operating procedures and knowledge baseTroubleshooting and resolving basic technical issuesEnsuring users are provided with regular updates, and progression is made in line with service level agreementsEnsuring that all actions and diagnostics performed are recorded accurately in the helpdesk management toolBuilding, installation and configuration of computer / mobile hardware and softwareActive ..... full job details .....