IT Applications Operations Analyst

IT Applications Operations AnalystA fantastic opportunity has arisen for IT Applications Operations Analyst to join our London based law firm on a permanent basis.Responsibilities and Duties:* Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures.* Manage user access controls, including provisioning, de-provisioning, and access reviews.* Monitor system health and performance; initiate health checks and proactively remediate issues.* Respond to and resolve incidents and service requests in line with SLAs.* Provide break/fix troubleshooting and root cause analysis across supported systems.* Execute system configuration changes and support business application integrations.* Remediate application vulnerabilities in collaboration with Information Security.* Participate in security audits and access reviews.* Ensure compliance with firmwide data protection and change management policies.* Conduct retrospectives and post-incident reviews to identify process and system improvements.* Maintain and improve environment documentation, runbooks, and support knowledge base articles. Knowledge, Sills and Experience:* Bachelor''s degree in Information Systems, Computer Science, or related field (or equivalent experience).* 3+ years of experience in enterprise application support or IT operations.* Experience with ITSM platforms (eg, ServiceNow) and monitoring tools.* Understanding of access management, patch management, and ..... full job details .....