IT Applications Engineer (3rd Line Support/Microsoft 365)

IT Applications Engineer (3rd Line Support/Microsoft 365)Hybrid working: 3 days per week required in the office in Birmingham.This is a hands on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft based application stack. Responsibilities: - Provide technical support across Applications, resolving incidents, requests, and tasks through the firm''s service management platform. - Perform root cause analysis for recurring and complex incidents, implementing permanent remediation. - Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities. - Configure and administer vendor-hosted SaaS applications. - Support application upgrades, patching, and life cycle management activities. - Assist with onboarding of new applications into support, ensuring operational readiness.Required Skills/Experience: - Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers. - Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments. - Experience working with Windows Server, Microsoft 365 stack (Sharepoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID). - Hold, or be willing to work towards attaining, relevant Microsoft certifications (eg, AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform ..... full job details .....