IT and Telephony Support Analyst (Contract)

Role OverviewWe are seeking an IT and Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line.The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection.Key ResponsibilitiesConduct site visits across NHG locations to investigate and assess PSTN telephone lines.Identify the location, purpose, and usage of each telephone line.Record and document telephony equipment and services in use.Gather and validate information relating to telephone contracts and associated infrastructure.Liaise with site contacts and business stakeholders to obtain and verify information.Maintain accurate records and produce clear documentation of findings.Support the review of the organisation''s telephony estate and recommend updates where appropriate.Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders.Required Skills and ExperienceExperience working in an IT support, infrastructure, or telephony-related role.Good understanding of PSTN/telephony systems.Basic IT networking knowledge, including:IP ..... full job details .....