img
Permanent

IT and AI Manager

Pontypridd
money-bag £50000 - £55000/annum + Annual Bonus & Excellent Benefits
Posted 6 days ago

IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.

This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.

Key Responsibilities Include

  • Manage and mentor a small team of IT Technicians.
  • Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
  • Track and report on IT performance metrics and service levels.
  • Work closely with senior stakeholders to align IT strategies with broader business goals.
  • Lead the design, development, and ongoing support of enterprise applications.
  • Ensure systems meet evolving business requirements and support operational efficiency.
  • Develop and implement a roadmap for digital innovation and automation.
  • Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
  • Pilot emerging technologies and assess potential benefits for scalability and performance.

Required Background

  • Strong experience in IT management or applications leadership roles.
  • A background in digital automation, process improvement, or AI-based solutions.
  • Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
  • Excellent communication and stakeholder management skills.
  • Solid grasp of CRM systems (Microsoft CRM preferred).
  • Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
  • Degree in IT, Computer Science or related discipline.

The Nice To Haves

  • Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
  • Understanding of IT service frameworks such as ITIL.
  • Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.

Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career.

Other jobs of interest...

CV-Library
BristolToday
money-bagNegotiable
Experis Internal Talent
BristolToday
money-bagNegotiable
CV-Library
Cardiff6 days ago
money-bagNegotiable
Artis Recruitment
Pontypridd1 week ago
money-bag50000.00-50000.00 Annual

Perform a fresh search...

  • Create your ideal job search criteria by
    completing our quick and simple form and
    receive daily job alerts tailored to you!

Jobs. Straight to your inbox!