IT Analyst

IT Analyst Garelochhead, HelensburghAre you an IT professional with experience supporting users across a range of technical abilities?Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment?Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function?What''s in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 usersWhat will you be doing? Providing day-to-day support for the organisation''s IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT ..... full job details .....