IT Administrator

IT Administrator Location: Nottingham (Onsite) Duration: 6 Weeks initiallyRate: £140, inside IR35Key Responsibilities Act as the initial contact and triage point for all support queries.Identify and validate whether issues are related to the rollout.Guide users through agreed support documentation and user guidance to resolve common issues.Troubleshoot and resolve incidents that fall within the defined support scope and knowledge guides.Escalate more complex issues, unexpected device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation.Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times.Support users through telephony and digital support channels, ensuring a positive customer experience.Contribute to the management of a small international user population across regions including North America and Asia.Work closely with Service Management and operational teams to ensure effective call handling and escalation processes.Produce and maintain weekly performance and operational reporting for key stakeholders.Monitor support trends and identify recurring issues, risks, or improvement opportunities during the rollout.Assist in documenting and maintaining end-to-end support processes and customer journeys.Collaborate with customer, service desk, and technical teams to ensure a seamless deployment experience. Key Skills andamp; Experience Previous Service Desk, Helpdesk, or First-Line ..... full job details .....