IT Administrator - 2nd Line Support IT · UK Office

Welcome to

Geoquip Marine , we are global leaders in offshore geotechnical engineering, providing innovative and reliable solutions to the offshore energy, renewables, and infrastructure sectors. With a fleet of state-of-the-art vessels and advanced geotechnical technology, we specialise in seabed investigation, data analysis, and engineering expertise that enable safe and efficient offshore operations worldwideWhy Join Us?Our growing

IT Team

is looking to hire an additional

IT Administrator

in our central Bristol office on Wine Street. The successful candidate will be responsible in providing front line support to staff on all company supported applications through the ticketing system, phone or email. You will also manage requests, and incidents, through to resolution, and being a trusted advisor for all staff.As our

IT Administrator , you will also be responsible for advising on policy and procedures concerning the security of the Company’s IT systems and users’ applications and users’ conduct on IT matters and use of applications. Continually aiming to improve the support and reporting processes of IT Service Delivery through trend analysis, root cause analysis, performance metrices and industry best practices.What you’ll do:Provide IT Support and Service Delivery as part of the IT Department and Service Desk.Troubleshoot computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators.Assist the IT Manager in delivering complex IT Projects.Advise staff on appropriate actions, processes, procedures and policies.Serve as liaison between staff and the IT management department to resolve issues.Work one-on-one with staff on application projects.Take ownership of user problems and be proactive when dealing with user issuesProvide recommendations and advice on company application purchases.Provide recommendations on Company IT system securityAssist in the development of IT related policies and procedures concerning IT applications use, security, and systems.Document resolutions for future reference.Perform hardware and software installations, including Cloud applications.Manage IT assets.Responsible for the quality of service to internal and external clients including interested parties including assisting in reporting and development of reporting capabilities.Any other duties deemed necessary, which are within the bounds of the incumbent’s competence and functionWho We’re Looking For

:Excellent communication and teamwork skillsExperienced with MS Intune/Autopilot/Active Directory - EssentialProven 2nd line support in SMEs with around 500 employees. Any work experience in an operations-type environment such as marine, logistics, warehousing etc, would be beneficialIT Helpdesk Service Delivery and Ticket ManagementA broad understanding of Enterprise Windows Domains, Server architecture, Virtualisation, SANs, NAS, Backups, Azure, Email, Networking and Office 365, Active Directory and Azure Entra ID Administration including Intune and Group Policy ManagementAdvanced knowledge of company supported applications.Ability to learn and support new applications.Work with staff requires interpersonal skills and the ability to train/document our processes.Windows operating systems (Desktop and Server components)Documentation, Process Mapping and Training Guide writing.What’s in It for You

?Opportunity for career growth

– Gain valuable experience in a

growing sector with career development opportunities .Be part of an innovative and growing company

making an impact in offshore geotechnical solutionsIn return a competitive salary is on offer along with the benefits below.What can we offer?Private Healthcare with Eye Care and Dental, Income Protection, Life Assurance5% Employer Pension ContributionHighly competitive salarySalary Sacrifice - Cycle to Work Scheme.Gym Membership SchemeJoin our People and Culture team for fun employee ..... full job details .....