IT Admin

We are recruitingfor a motivated Junior IT Administrator to join a company based in B9,Birmingham.-

The IT Administrator role is ideal for someone who has a solid technical foundation.-

Key Responsibilities for the IT- Administrator role:

• Act as the primary first-line IT support contact for multiple sites
• Provide remote and on-site support to users across different locations as required

• Assist with the installation, configuration, and maintenance of IT hardware and software
• Support day-to-day operations of desktops, laptops, printers, mobile devices, and peripherals
• Provide first- and second-line technical support to end users for both IT and ERP requirements
• Help manage user accounts, permissions, and access rights
• Monitor systems and report performance or security issues
• Assist with system updates, patches, and basic backup procedures
• Assist and maintain CAD packages for showroom designers, updating software, catalogues and troubleshooting issues
• Troubleshoot common desktop, network, and application issues
• Maintain clear documentation of IT processes and support activities
• Support onboarding and offboarding of staff (equipment setup and access)
• Work closely with senior staff on projects and be able to implement new programmes across multiple branches-

Required Skills & Experience

• Around 2 years of experience in an IT support, helpdesk, or junior systems role
• Basic knowledge of Windows operating systems, O365 and E3/E5 licensing
• Understanding of networking fundamentals (LAN/WAN, DNS, DHCP)
• Familiarity with Microsoft 365 or similar cloud platforms
• Basic awareness of IT security best practices
• Strong willingness to learn and develop technical skills
• Good communication skills and a ability to understand a fix a IT issue independently
• Experience with Active Directory or user account management

• Basic exposure to power shell or similar