IT Account Manager (Farmer)

IT Account Manager - Existing Customer Base / Farmer Role Up to £40,000 + £10,000 Bonus Telford / Wolverhampton IT MSP Technology SaaS Managed Services Love developing existing customers rather than spending your day cold calling? Chapman Tate Associates are working with a growing IT Managed Service Provider (MSP) looking for an Account Manager to take ownership of an established portfolio of customers. This is very much a farmer-led Account Management role. The focus is on retaining, developing and growing existing customer relationships - understanding your clients, becoming their trusted technology partner and identifying opportunities to provide additional services where there is a genuine business need. What You''ll Be Doing: You''ll own a portfolio of established customers and be responsible for: • Building strong, long-term relationships with existing clients • Regular account reviews and customer meetings • Understanding customers'' businesses, technology environments and future plans • Identifying upsell and cross-sell opportunities within your account base • Managing renewals and maximising customer retention • Increasing account value through additional technology and managed services • Developing relationships across multiple stakeholders within each customer • Working alongside technical and service teams to ensure customers receive a high-quality service • Managing proposals, quotations and commercial discussions • Maintaining account plans, ..... full job details .....