IT 1st Line Support Analyst - GP10/06/26/1v-1

Exciting Opportunity to Join Our Team We are seeking a capable and customer-focused IT Desktop Support Analyst to join our IT team. This role is ideal for someone with a solid foundation in IT support who is looking to further develop their skills in a modern Microsoft 365 environment. You will play a key role in delivering high-quality technical support to end users, while contributing to the ongoing support and improvement of IT services. Post: IT 1st Line Support Analyst Salary: Grade 5 salary scale: £26,679 - £31,325 per annum Hours: 37.5 hours per week Contract Status: Permanent Location: Hydepark House, Mallusk, Newtownabbey (Hybrid working model) What We''re Looking For Someone comfortable handling day-to-day support independently, while knowing when to escalate A proactive mindset with a willingness to continue learning and developing Strong attention to detail and ownership of assigned tasks A team player who contributes to knowledge sharing and continuous improvement What You''ll Gain Exposure to a modern Microsoft 365 environment Opportunity to build deeper skills in Intune, identity, and cloud technologies Supportive team environment with ongoing development opportunities Full details of the role and the essential criteria are detailed in the Job Description and Person Specification available at the following link; GPv-1_IT 1st Line Support Analyst_JDPS.pdf The closing date for all completed applications is: 12:00pm on 17th July 2026 For ..... full job details .....