Negotiable
Our OEM Client based in Gaydon, is searching for an Issue Management Specialist to join their team, Inside IR35. This is a contract position until 31st March 2026.
Umbrella Pay Rate: £33.64 per hour.
Duties:
- This role (Issue Management Specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems.
- While the role demands a high level of technical understanding, it is not hands-on in nature.
- The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to Senior Stakeholders.
- Key aspects of this role involves the ability to drive actions based on clear KPI''s around defect management with Stakeholders across the company.
- Strong skills in developing metrics, dashboards, and professional presentations are essential.
Skills Required:
- Strong knowledge of issue and defect management processes and tools.
- Proficiency in root cause analysis techniques and problem-solving methodologies.
- Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
- Solid understanding of software integration principles and dependencies.
- Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
- High attention to detail and process discipline.
- Ability to identify areas of weakness and where help is needed.
- Experience working within structured project governance frameworks (e.g., PMO, programme teams).
- Familiarity with Agile and Waterfall delivery models.
- Ability to maintain and update issue registers and tracking systems with accuracy and rigour. Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.
Education Required:
- Educated to degree level, or equivalent relevant experience.
Negotiable