Investigations Officer/Complaints

Job purpose To make enquiries into complaints and referrals received about professionals obtaining relevant information and evidence to inform decisions made about their practise.Specific role summaries The Provisional Enquiries team make initial enquiries into complaints and referrals received from a healthcare professional, obtaining relevant information for discussion with an appropriate expert and additional comment about the practitioner''s wider work from their employer. The work involves conducting one-to-one discussions with the experts to go over the concerns received and working with them to draft an opinion that can assist them.The outcome of the initial enquiry will determine whether the client proceeds to a full investigation.Regional Investigation Team The Regional Investigation Team (RIT) investigates concerns about the fitness to practise of healthcare professionals that have been promoted for full investigation. A RIT Investigation Officer is responsible for managing a wide and varied caseload of fitness to practise investigations, and progressing them through an investigation framework in line with relevant legislation and service targets. The outcome of an investigation will determine whether that professional is referred for a hearing before a Tribunal.Main ResponsibilitiesEnsuring that cases/enquiries are handled and progressed in accordance with agreed guidelines.Collecting and evaluating information received and recommending a course of action.Liaising ..... full job details .....