Investigation Specialist, Veeqo

The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company''s account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes.In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle.Key job responsibilities- Support the design and implementation of Veeqo''s end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols- Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively ..... full job details .....