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Temporary

International Enrolment Officer- London

London
money-bag £15.50 - £16.50/hour £15.50 per hour
Posted Yesterday

International Enrolment Officer needed in Central London location. This role starts asap and is £15.50 per hour.

Key Responsibilities and Accountabilities

  • Provide a first-class level of customer service to our University Students via phone and email
  • Respond to queries promptly and professionally and provide information, support and advice on non-academic queries
  • Proactively offer on-going support to our students as they progress through the programme, including pre-registration
  • Maintain accurate records and information for students cases, progress and resolutions.
  • Make suggestions for improvements to the service offered by the University Service team, and work on the implementation of changes where required
Skills, knowledge, qualifications required for job
  • Experience in managing high inbound and outbound phone activities
  • Possess excellent communication skills both written and verbal
  • Able to demonstrate strong planning and organisational skills
  • Able to achieve goals and deadlines as set by the business
  • Confidence in dealing with difficult or sensitive situations
  • Good understanding of the Higher Education environment

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