Internal Sales Team Leader

Internal Sales Team Leader Location: Colchester, Essex Job Type: Full-Time, Permanent Market 36 Recruitment are currently recruiting for an Internal Sales Team Leader on behalf of our client based in Colchester. This is an excellent opportunity for an experienced sales or customer service professional looking to take the next step in their career, supporting the management of a busy internal sales team within a fast-paced commercial environment. Main Purpose of the Role The Internal Sales Team Leader will support the Internal Sales Manager in driving a high-performance, customer-focused and sales-driven culture. The successful candidate will be responsible for overseeing day-to-day team activities, motivating colleagues, managing workloads and ensuring excellent customer service standards are maintained. Roles and Responsibilities Support the Internal Sales Manager in leading and motivating the internal sales team. Promote a proactive sales-first culture focused on customer engagement and business growth. Provide day-to-day coaching, guidance and support to team members. Allocate and manage daily workloads to ensure priorities are completed efficiently. Monitor team performance and identify opportunities for improvement. Assist with resolving escalated customer queries and operational issues. Act as the first point of contact for the team in the absence of the Internal Sales Manager. Encourage improvements in call handling, customer interactions and email response times. ..... full job details .....