Internal Sales Specialist

Internal Sales Specialist Permanent, Full timeCompetitive salary dependent on experienceBradford (Euroway) - office basedObjective of the RoleTo provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.Main tasksSales administrationCustomer serviceResponsibilities/ AuthorityDeliver excellent customer service via telephone, email and face-to-face interactionsRespond promptly and professionally to customer enquiries and requestsHandle customer complaints efficiently, ensuring issues are resolved in a timely mannerProvide accurate product, pricing and delivery information to customersProcess customer orders, applications, forms and account requests accuratelySet up and maintain customer accounts and records within internal systemsCarry out customer verification and compliance checks where requiredManage customer accounts and maintain strong ongoing relationshipsCoordinate with internal departments to ensure smooth order processing and service deliveryOrganise workload effectively to meet customer deadlines and expectationsEscalate unresolved issues to the appropriate department or team member when necessaryMaintain accurate records of customer interactions, enquiries, complaints and actions takenPrepare and distribute customer activity and service ..... full job details .....