Internal Sales Executive

Are you confident on the phone, motivated by targets and skilled at building rapport? We are looking for an enthusiastic Internal Sales Executive to join a small team.
This is a busy, customer-focused sales role where you will generate new opportunities through outbound calling, nurture prospective and existing customers, and guide them towards the right products and services. You will play an important part in growing sales while delivering a professional and helpful customer experience.
What you’ll be doing

• Proactively contact prospective customers to introduce our products and services and create new sales opportunities.
• Speak with both new and existing customers, building trust and developing long-term relationships.
• Ask the right questions to understand customer requirements and recommend suitable solutions from our product range.
• Manage sales enquiries from initial contact through to quotation, negotiation and completion.
• Keep in touch with customers after quotations and enquiries to progress opportunities and secure orders.
• Deliver clear product information and presentations where required.
• Maintain accurate customer details, notes, quotations and activity records using CRM and internal systems.
• Process and monitor quotations, purchase orders and follow-up actions.
• Work closely with Customer Service and Finance teams to ensure orders and customer queries are handled efficiently.
• Monitor your own pipeline, sales activity, targets and commission performance.
• Produce regular sales updates and reports for management.
• Keep up to date with market developments, customer demand and competitor activity.
• Work towards agreed monthly, quarterly and annual sales objectives.

• Previous experience in a sales, telesales, business development or customer-facing role is desirable.
• A confident and professional telephone manner, with strong verbal and written communication skills.
• The ability to build rapport quickly and maintain positive customer relationships.
• A proactive approach to finding opportunities and following up leads.
• Strong organisational skills, with the ability to manage several tasks and priorities at once.
• A customer-first mindset and a practical approach to resolving queries.
• Comfortable working to targets in a fast-paced environment.
• Good attention to detail, particularly when preparing quotes and updating records.
• Basic IT skills and confidence using CRM systems, Microsoft Office or similar software.
  This is an office based position which is commutable from Cannock, Walsall or Burntwood.