Internal Sales Coordinator

Your new company
An award-winning Swansea-based manufacturing company.
Your new role
We are seeking an experienced and highly organised Internal Sales Coordinator to join our team in Swansea.This is a key role within the business, acting as the central point between customers, the external sales team, and internal departments. The successful candidate will be responsible for managing the full sales order process, supporting sales activity, and ensuring excellent customer service at all times.
Key Responsibilities
Sales & Account Support

• Support the external sales team in managing customer accounts and achieving targets
• Process and follow up on sales enquiries and leads
• Maintain strong communication with customers and internal teams
• Monitor customer activity and provide sales reports

Order Processing & Management

• Accurately process customer orders using SAP
• Verify pricing, lead times, quantities, and delivery requirements
• Manage orders from receipt through to delivery
• Liaise with suppliers and factories to ensure timely fulfilment
• Monitor open orders and resolve any issues

Customer Service

• Act as the main point of contact for customer queries
• Provide updates on orders, deliveries, and product availability
• Handle complaints professionally and raise Non-Conformance Reports where required.

Quotations & Pricing

• Prepare and issue quotations to customers
• Check stock availability and pricing structures
• Liaise with factories for pricing support where needed
• Ensure all quotations are approved prior to release

Invoicing & Administration

• Generate delivery notes and invoices via SAP
• Prepare export documentation and shipping paperwork
• Support credit control processes (statements, overdue accounts)
• Maintain accurate customer records

Additional Duties

• Manage customer portals and update order information
• Complete customer documentation and certification requests
• Provide ad hoc administrative support to the sales team

What you''ll need to succeed

• Ideally, you will have 2-3 years'' experience in a sales support / internal sales / customer service role.
• Strong communication and organisational skills
• High level of attention to detail and accuracy
• Confident working with Microsoft Office (especially Excel)

Desirable

• Experience using SAP or similar ERP systems
• Background in manufacturing, distribution, or technical sales environments
• Understanding of export processes

Personal Attributes

• Proactive and solutions-focused
• Strong team player with the ability to work independently
• Able to manage multiple priorities in a fast-paced environment
• Customer-focused with a professional approach

What you''ll get in return
This is a superb opportunity to join a successful company with a global footprint, along with a rich history. This is a permanent role; the salary is -26,500 plus benefits. Hours of work are 9am to 5pm with 1 hour for lunch. You will be fully office-based for the first 6 months. After 6 months, there is hybrid work available: 3 days in the office, 2 days from home. There is also a flexible working system in place, whereby you can build up to 2 days flexitime.
What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C''s, Privacy Policy and Disclaimers which can be found at (url removed)