Internal Sales Coordinator

Internal Sales Coordinator

Location: Morley, Leeds
Job Type: Permanent, Full-Time
Salary: Competitive + Bonus + Benefits

About the Company

Our client is a leading and highly respected freight forwarding and logistics provider with a strong reputation for delivering innovative supply chain solutions across the UK and international markets. Due to continued growth, they are seeking an ambitious and customer-focused Internal Sales Coordinator to join their team in Morley, Leeds.

This is an excellent opportunity for an organised and commercially minded individual to develop their career within a fast-paced freight forwarding environment, supporting sales growth and building strong customer relationships.

The Role

As an Internal Sales Coordinator, you will play a key role in supporting the commercial team by managing customer enquiries, preparing quotations, identifying new business opportunities, and helping to grow existing accounts.

You will act as a central point of contact for customers, ensuring a professional and responsive service while working closely with operational teams to deliver tailored freight and logistics solutions.

Key Responsibilities

• Respond to customer enquiries and provide accurate freight forwarding quotations.
• Support the external sales team with lead generation, account development, and sales administration.
• Build and maintain strong relationships with new and existing customers.
• Proactively identify opportunities to increase revenue within existing accounts.
• Follow up on quotations and sales leads to maximise conversion opportunities.
• Maintain customer records and sales activity within the CRM system.
• Liaise with operational teams to ensure customer requirements are met effectively.
• Assist with tender submissions and pricing exercises.
• Monitor market trends and competitor activity.
• Prepare sales reports and performance updates for management.
• Ensure high levels of customer service are maintained at all times.
• Support customer onboarding and account implementation processes.

Candidate Requirements

• Previous experience in an internal sales, sales support, customer service, or account management role.
• Experience within freight forwarding, logistics, transport, or supply chain operations would be highly advantageous.
• Strong communication and relationship-building skills.
• Commercial awareness with the ability to identify sales opportunities.
• Excellent organisational skills and attention to detail.
• Confident telephone manner and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including Microsoft Office and CRM systems.