Internal Sales Administrator

Sales AdministratorLocation: CrawleySalary: 27000 - 30000Working Hours: Monday - Friday 8.30am-5.30pmBenefits: 23 days annual leave + Bank Holidays (increasing up to 25 with service), annual bonus, contributory pension scheme, private medical insurance and on site parking We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You''ll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction. Key Responsibilities:Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.Accurately process sales orders, quotes, and pricing matrices.Recommend alternative products based on cost, availability, or specifications.Make follow-up calls to potential and existing customers to generate additional business.Present pricing, credit terms, and product information in line with company procedures.Handle customer complaints, stock checks, and technical queries.Liaise with vendors to obtain accurate shipment and delivery information.Collaborate with outside sales representatives to support account activities.Proactively suggest products to enhance customer satisfaction and increase transaction profitability.Educate customers on product features and benefits to support ..... full job details .....