Internal Sales Account Manager

We are recruiting for a internal sales account manager for a role based in Oldbury, Birmingham

Key Responsibilities Internal Sales Account Manager

1. Inbound Sales & Inbox Management

• Be the first point of contact for incoming sales calls, answering customer inquiries promptly and professionally.
• Monitor and manage the central sales inbox, ensuring quick, accurate responses and quote generation for customers.
• Build strong product knowledge to confidently advise customers on the right solar technology for their projects.

2. Account Management

• Manage a portfolio of existing accounts, acting as their dedicated internal point of contact.
• As a Internal Sales Account Manager Build long-term relationships with solar installers and contractors to secure repeat business.
• Cross-sell and up-sell products (e.g., matching inverters and mounting kits to solar panel orders).

3. Proactive Business Development & Prospecting

• Actively call through a "cold start list" of potential clients to introduce the company and win new business.
• Research the market to identify potential new customers, converting outbound calls into active buying accounts.
• Re-engage lapsed customers to bring them back into the purchasing cycle.

The Ideal Internal Sales Account Manager: Requirements & Qualifications 

• Sales Experience: Proven experience in a sales, account management, or telesales environment. Cold calling experience is strongly preferred.
• Industry Knowledge: Some understanding of the solar or renewable energy industry (and how solar products work) is a distinct advantage, though full training will be provided.
• Communication Skills: Excellent telephone manner and clear, professional written communication skills.
• Work Ethic: Highly organized, resilient, and comfortable working in a fast-paced environment. You should be someone who enjoys picking up the phone and driving numbers.
• Tech Savvy: Good IT skills, with the ability to quickly learn our internal order processing and CRM systems.