Internal Hire Controller

Internal Hire ControllerGuildford, SurreyRoleThe Internal Hire Specialist plays a key part in supporting our Rehire Department. The role is fast paced and requires excellent attention to detail, strong communication, and the ability to balance priorities across multiple stakeholders. You will act as the link between our depots, customers, and Rehire suppliers, ensuring equipment requests are sourced, confirmed, and delivered within strict service level agreements.You will be responsible for managing the full hire process from enquiry to completion, including sourcing competitive quotes, negotiating with suppliers, ensuring delivery deadlines are met, and handling administrative follow-up such as unconfirmed hires and invoice queries. This role is integral to maintaining customer satisfaction, controlling costs, and supporting the growth of our rehire network.As part of the Rehire team, you will work to defined KPIs around speed of response, hire success rates, and administrative accuracy, with clear opportunities to improve processes and strengthen supplier relationships. This role is suited to someone who thrives in a busy environment, enjoys problem solving, and is motivated by delivering results under pressure.About RehireRehire (also known as Cross-Hire) is when we source equipment from other trusted hire companies to meet customer needs when items are not available within our own fleet. This ensures we can offer a wider range of tools and machinery, maintain service ..... full job details .....