Internal Account Manager

Internal Account Manager - Poole - up to £31,000 per annumDo you get more satisfaction from solving a customer''s problem than from chasing a sale? This Internal Account Manager role pays up to 31,000 plus bonus and based in Poole. When an order hits a snag, you''ll be the one who finds the alternative, brings in the right people and gets it sorted.As an Internal Account Manager, you will benefit from: Monthly profit share bonus, plus an account management scheme linked to pod performanceA supportive pod structure, working alongside a fellow Internal Account Manager and a Customer Success ManagerFull product training, with specialist support from experienced colleaguesHoliday buy-back scheme and company sick payFree onsite parking and free lunch FridaysEmployee assistance programme and Perks at WorkFree LinkedIn Learning access, Cycle to Work scheme and regular company socials As an Internal Account Manager, your responsibilities will include: Managing a shared customer inbox and phone line, owning queries through to resolutionProcessing customer orders from receipt to delivery across ERP, CRM and data systemsFinding alternatives when products are delayed or unavailable, and working with internal experts to get the best outcomeCoordinating goods in and booking transport to third-party logistics sites within agreed freight allowancesPreparing shipping and export paperworkReviewing stock and reorder reports, and making recommendations based on customer forecasts As an Internal ..... full job details .....