Internal Account Manager

As an Internal Account Manager in the healthcare distribution sector, based in Trafford, Manchester. You''ll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.Client DetailsThis role is with a company in the distribution and retail industry, located in Manchester.DescriptionManage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, ..... full job details .....