Internal Account Manager

Internal Account Manager

Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham.

This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish.

Duties:

• Build and maintain strong relationships with existing customers.
• Act as the main point of contact for customer enquiries and account support.
• Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention.
• Identify opportunities to upsell and cross-sell products or services.
• Prepare and deliver quotations, proposals, and pricing information.
• Process customer orders and ensure accurate documentation.
• Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment.
• Resolve customer issues promptly and escalate complex problems where necessary.
• Monitor account performance and identify opportunities for business growth.
• Maintain accurate customer records using CRM systems.
• Produce sales reports, forecasts, and account activity updates.
• Support external sales representatives by handling account administration and follow-up.
• Negotiate pricing and commercial terms within company guidelines.
• Ensure compliance with company policies and service level agreements (SLAs).
• Stay informed about products, services, and market trends to provide expert advice to customers.

Requirements

• Previous experience in an account manager / sales admin position
• Good MS Office skills
• Ability to work to deadlines

Skills

Required Skills

• Product Management
• Agile
• Roadmapping
• Stakeholders
• Analytics
• User Research

Nice to Have

• Technical Background
• SQL
• A/B Testing
• UX
• Pricing