Internal Account Manager - Gas/Heating

Internal Account Manager Location: Leeds office Employment Type: Full-time We are currently working with a leading provider of tech services to the gas/heating industry, to recruit an Internal Account Manager based out of the Leeds office The Role This is a relationship-led, commercially focused account management role. You''ll spend a significant amount of your time on the phone, building relationships with engineers and other customers This isn''t a high-volume call-centre role. We want someone who can have genuine commercial conversations, build trust and influence people. What You''ll Do Identify opportunities to overcome objections and remove barriers to engagement. Explain relevant work opportunities and the benefits of remaining active on the platform. Encourage engineers to update their availability, skills and coverage areas where appropriate. Follow up consistently until an engineer is successfully reactivated. Continue managing the relationship after reactivation to encourage repeat usage. Build relationships Become a trusted point of contact for your engineer portfolio. Develop strong relationships with engineers and understand their individual businesses. Take the time to understand what motivates each engineer and what type of work they are looking for. Provide a consistently professional and positive experience. Listen to feedback and identify recurring issues affecting engineer engagement. Work with internal teams to resolve problems quickly. Drive ..... full job details .....