Internal Account Manager

Job Title: Internal Account Manager

Location: Derby

Salary: £25,000 + uncapped commission (OTE £3-5k)

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 08:45–17:15 (37.5 hours per week, 1-hour lunch)

Are you ready to take the next step in your sales or customer service career? We're hiring an Internal Account Manager to join a fast-paced and growing team in Derby. This is an ideal opportunity for someone with experience in sales, telesales, or customer service who wants to move into account management and develop long-term client relationships.

The Role – Internal Account Manager:

As an Internal Account Manager, you’ll manage a portfolio of over 300 active accounts, supporting clients with tailored workplace solutions. You’ll build strong relationships, identify growth opportunities, and deliver excellent service.

Key Responsibilities:

• Build and maintain strong relationships with existing clients
• Identify and maximise upselling and cross-selling opportunities
• Proactively generate new business opportunities via outbound calls and networking
• Provide support and product advice via phone, email, and live chat
• Collaborate with internal teams to ensure excellent customer experience
• Keep CRM records updated with accurate client and sales information
• Negotiate effectively to secure new and repeat business

What We’re Looking For:

Essential:

• Minimum of 1 year in a sales, telesales, or customer service role
• Confident and professional communication skills
• Organised and motivated with strong time management
• Comfortable working to targets and KPIs
• Proficiency in Microsoft Office
• Resilience and a positive attitude in a busy sales environment

Desirable:

• Previous experience managing accounts or working in B2B sales
• Familiarity with CRM systems
• A proven track record of exceeding targets

Why Apply?

This Internal Account Manager position is a great opportunity to join one of the UK’s largest providers of business supplies and services. The business offers a supportive environment and genuine career progression.

Benefits include:

• Enhanced annual leave
• Paid charity leave
• Employee assistance programme
• Pension contributions
• Enhanced family policies

If you're looking to step into an Internal Account Manager role with excellent development potential, we want to hear from you.

This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details.