Internal Account Manager

Internal Account ManagerOldbury£32,000 + Bonus SchemeMonday to Friday, 8:30am to 5:00pmPermanent office basedWe are seeking a driven and enthusiastic Internal Account Manager to join a growing and highly successful business. This is an excellent opportunity for an individual with strong sales experience who enjoys building relationships, managing customer accounts, and proactively developing new business opportunities.The successful candidate will be confident on the phone, commercially minded, and motivated by achieving results. In return, you''ll benefit from a supportive environment, clear progression opportunities, and a rewarding bonus structure.Key ResponsibilitiesManage a portfolio of existing customer accounts, maintaining regular contact to strengthen relationships and maximise sales opportunities.Conduct proactive account management calls and quarterly account reviews.Identify and re-engage dormant and down-trading accounts to recover lost business.Monitor customer purchasing patterns and market trends to identify upselling and cross-selling opportunities.Develop new business opportunities within existing industries and customer sectors.Handle customer enquiries professionally from initial contact through to order completion.Prepare quotations, manage pricing requests, and ensure timely follow-up to maximise conversion rates.Oversee customer projects from enquiry through to completion, providing regular updates and ensuring a high level of customer ..... full job details .....