Interim Waste Services Improvement & Operational Resilience Consultant

Duration: 6-12 months (Interim) Reporting to: Assistant Director - Operations and Traded Services About the Role Rugby Borough Council is seeking an experienced Waste Services Improvement & Operational Resilience Consultant to support a significant programme of improvement across Waste Services. This is a temporary consultancy assignment created to provide specialist expertise, strengthen operational management, improve service performance and embed sustainable ways of working. Working alongside the existing management team, the successful candidate will lead improvement initiatives, coach managers, develop robust operational processes and support the delivery of a safe, compliant and efficient service. The role will also provide temporary operational management cover during periods of sickness absence, annual leave or exceptional operational pressures to maintain business continuity whilst improvement work continues. This assignment is not a replacement for the substantive Waste Services Team Manager role. ________________________________________ Key Responsibilities The successful candidate will: - Support delivery of the Waste Services Transformation Programme. - Review operational practices and implement improvements to service delivery, governance and efficiency. - Support the development of and embed Standard Operating Procedures (SOPs), management processes and operational controls. - Improve operational performance, consistency and customer service. - Support implementation of Health & Safety improvements and safe systems of work. - Coach and mentor operational managers and supervisors. - Review and improve induction, training and competency processes. - Produce improvement plans, performance reports and management information. - Work collaboratively with HR, Health & Safety, Fleet, Procurement, Finance and Legal colleagues. - Provide temporary operational management cover during periods of sickness absence or exceptional operational demand where required. - Support the mobilisation of new services, legislative changes and operational projects. ________________________________________ Experience Required Essential - Extensive experience within Waste Services or a similar frontline operational environment. - Proven track record of delivering operational improvement and organisational change. - Strong understanding of waste operations, compliance and Health & Safety. - Experience developing operational procedures and management systems. - Strong leadership, coaching and stakeholder management skills. - Excellent communication, analytical and problem-solving abilities. - Ability to work strategically whilst remaining hands-on in an operational environment. Desirable - Local Government experience. - CIWM or equivalent qualification. - Lean, Continuous Improvement or programme management experience. - Health & Safety management experience.