Interim Support Engineer

Interim Support Engineer

-150 per day (Inside IR35)

2-Month Contract

Southampton, SO45

Overview

We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery.

Key Responsibilities

• Provide Level 1/2 support across networks, domains, hardware, and software environments.
• Deliver end-user support for Windows 10/11 devices, applications, and peripherals.
• Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone).
• Build, configure, replace, and maintain EUC hardware components.
• Support data backup processes and recovery techniques.
• Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity.
• Utilise Microsoft SCCM for device management (advantageous).
• Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices.
• Maintain accurate documentation and records of incidents, resolutions, and system changes.
• Provide clear, professional communication to end-users, ensuring exceptional customer experience.
• Manage workload independently while maintaining high productivity and efficiency.

Skills & Experience

• Strong general understanding of IT principles (networks, hardware, domains).
• Working knowledge of leading software packages (Microsoft Office, Lotus Notes).
• Proficiency with Windows 10/11 operating systems and related applications.
• Hands-on experience troubleshooting end-user device hardware and software issues.
• Exposure to virtualisation, MDM, and VPN environments.
• Experience with Microsoft SCCM (advantageous).
• Knowledge of ITIL framework and prior experience in an ITIL-aligned environment.
• Proficiency in ServiceNow or similar ticketing systems.
• Excellent communication, interpersonal, and customer-facing skills.