Rocasa Consulting is working with one of the largest housing associations in their search for a Service Charge Officer. This is a contract role till September 2025 with hybrid working (3 days in the office, Mondays are mandatory) and will pay 22 - 28ph to the successful candidate. The main part of the role will be delivering a backlog of service charge accounts, which have been held up due to issues/errors in them - to resolve the issues, you might need to visit the site to get a better understanding of the physical structure and components (although not in every case). Your responsibilities will include: - Lead service charge projects, working through a defined number of service charge accounts that have been issued a Section 20B notice, ensuring audit and delivery within the 6-month period. - Review historic service charge accounts, collaborating closely with internal stakeholders, including Estate Operations Managers. - Investigate and resolve errors or issues in service charge accounts this may include visiting sites to better understand property structures and components. - Respond to resident complaints and queries regarding historic service charge accounts. - Support resident engagement activities, documenting all decisions, outcomes, and lessons learned. - Assist with the delivery of backlog service charge accounts ensuring compliance and audit readiness. The ideal candidate will: - Proven experience working compliantly with variable service charge regimes, ..... full job details .....