Interim Major Works & Dispute Resolution Officer

I am currently recruiting for a Major Works & Dispute Resolution Officer on behalf of Harlow District Council on a 12-month agency contract, with strong potential for extension.

This position is based in Harlow and requires attendance in the office/site 4 days per week.

Rate: £350 per day (Umbrella)
Contract: Full Time, Temporary

The Role

As part of the Home Ownership Team, you will take the lead on all statutory consultation requirements relating to major works programmes, ensuring full compliance with leasehold legislation and supporting the recovery of major works costs from leaseholders.

You will also play a key role in managing disputes and complaints, providing expert advice to residents and stakeholders, and ensuring a fair, customer-focused approach throughout.

Key Responsibilities

• Manage the full Section 20 consultation process for major works projects.
• Prepare, issue and administer all statutory notices.
• Support the recovery of major works charges from leaseholders.
• Attend consultation meetings and provide guidance on legal requirements and payment options.
• Work closely with contractors, consultants and internal teams throughout project delivery.
• Undertake site visits to verify works and support consultation activity.
• Maintain accurate records relating to consultation, recharging and leaseholder accounts.
• Calculate and issue major works invoices.
• Investigate and resolve disputes and complaints.
• Prepare evidence for Tribunal and County Court proceedings where necessary.
• Represent the Council at hearings when required.

Essential Experience

• Knowledge of the Commonhold and Leasehold Reform Act 2002, particularly around service charge consultation.
• Good understanding of the Housing Act 1985 and subsequent amendments.
• Experience of major works, service charges and leaseholder consultation processes.
• Ability to interpret residential leases and understand recharge mechanisms.
• Knowledge of building contracts and payment applications.
• Proven experience resolving disputes and working collaboratively across multiple stakeholders.

If this opportunity could be of interest, please let me know as interviews are being arranged immediately.