Interim Income Manager (Housing)

Are you an experienced Income Manager with a strong understanding of Housing Benefit? Can you improve arrears performance while fixing the systems, processes and data issues sitting behind it? Do you enjoy getting into the detail, solving problems and leaving behind a more sustainable way of working?Robertson Bell are supporting a housing provider in the recruitment of an Interim Income Manager (Housing) on a fully remote basis. Reporting to the Finance Director, this role will provide additional leadership and capacity across income collection, arrears management, Housing Benefit challenges and income-related process improvement.Key responsibilities include:Reviewing arrears levels, aged debt and high-risk accounts to maximise income collection and reduce historic debtSupporting the response to Housing Benefit challenges across multiple local authorities, including developing consistent responses and improving internal processesLeading two Income Officers, assessing team capacity, capability and ways of workingReviewing income management systems, workflows, reporting, data quality and KPI trackingSupporting improvements around rent and service charge information, Direct Debit uptake, dashboards and standard operating proceduresWorking closely with senior leaders to implement quick wins while creating a sustainable reduction in arrearsThis is a hands-on interim assignment suited to someone who can balance BAU delivery with problem solving. The organisation has grown quickly ..... full job details .....