https://jobs.co.uk/job/interim-head-of-service-charges-robertson-bell--37808092-a012-43ba-b304-5afe5519ecb2 RSS feed for Interim Head of Service Charges at Robertson Bell. en-gb Wed, 16 Sep 2026 17:57:41 GMT https://jobs.co.uk/job/interim-head-of-service-charges-robertson-bell--37808092-a012-43ba-b304-5afe5519ecb2 https://jobs.co.uk/job/interim-head-of-service-charges-robertson-bell--37808092-a012-43ba-b304-5afe5519ecb2 Wed, 16 Sep 2026 11:51:51 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Are you an experienced Service Charges leader within Social Housing? Have you led sizeable teams through periods of operational challenge? Can you combine technical expertise with strong customer and stakeholder management? We''re supporting a London Housing Association to recruit an Interim Head of Service Charges on an 18-month fixed-term contract. The role joins during a transformation programme, creating an opportunity for an experienced operator to take ownership of the day-to-day service. Key responsibilities include: Leading a sizeable Service Charges function, line managing the Service Charge Managers Driving performance and clearing historic accounts and customer enquiry backlogs Embedding a newly restructured and growing team Providing senior oversight of complex service charge cases, complaints and resident enquiries Strengthening operational processes and getting the service back onto a sustainable cycle Building effective relationships across the organisation to improve service charge delivery The big sell is the scale and challenge of the assignment. There is significant organisational backing, investment and a dedicated transformation programme tackling the underly... Permanent