Interim Head of Customer Retentions

Interim Head of Customer Retentions ( 6months FTC) We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH retention capability, reduce customer churn and protect revenue while creating a scalable retention operation for the future. Could that be you? If developing retention strategies that reduce avoidable cancellations and improve customer outcomes gets you out of bed in the morning, and building a high-performing operation that increases customer loyalty and protects revenue puts a smile on your face, then we would love to find out more about you. This is a fixed term 6month contract. Based onsite at Willerby, Hull. Here''s why you''ll love this role - Lead the development of Quickline''s FTTH retention strategy and shape how we retain and support our customers. - Build and implement retention processes, playbooks and controls that deliver measurable business impact. - Work across Customer Operations, Product, Technology, Finance and ..... full job details .....