https://jobs.co.uk/job/interim-head-of-complaints-baird-and-co-recruitment-ltd--b4281c9c-531a-4319-9db0-622d213730ea RSS feed for Interim Head of Complaints at Baird And Co Recruitment Ltd. en-gb Sat, 17 Oct 2026 16:30:00 GMT https://jobs.co.uk/job/interim-head-of-complaints-baird-and-co-recruitment-ltd--b4281c9c-531a-4319-9db0-622d213730ea https://jobs.co.uk/job/interim-head-of-complaints-baird-and-co-recruitment-ltd--b4281c9c-531a-4319-9db0-622d213730ea Sat, 17 Oct 2026 11:53:00 GMT Location: City | Salary: 85000.00-85000.00 Annual | Type: Contract | The Opportunity: Avalon is seeking an influential, strategic Head of Complaints for a 2-3 month interim assignment. Operating on a hybrid working basis, this role requires occasional travel across UK sites, providing regular support to operations teams in Liverpool and London. This is a hybrid post, with one site as your main hub and travel paid to the alternative. In this critical leadership post, you will serve as the strategic lead for complaint resolution across the housing group, driving full compliance with the Housing Ombudsman Complaint Handling Code and relevant Tenant Satisfaction Measures. You will own the strategic relationship with the Housing Ombudsman, lead a multi-site casework operation, and foster a culture of collective responsibility, empathy, and continuous service improvement. Key Duties for the Head of Complaints: Act as the strategic lead for complaint resolution, delivering an empathetic, customer-first service that rebuilds trust and drives high satisfaction. Ensure total organisational compliance with the Housing Ombudsman Complaint Handling Code and associated regulatory standards. Own and manage the relationship with the Housing Ombudsman, ensuring pro... Contract