Interim Customer Master Data Manager

Location: Birmingham (Hybrid working) Requirement: DBS Check Contract: Interim Assignment About the RoleHays are partnering with a local council to build a new project team focused on transforming and improving customer records. We are recruiting an Interim Customer Master Data Manager to lead a team of four and oversee all technical and operational customer data processes. This is a key role within an important transformation programme, ensuring the delivery of accurate, compliant and high-quality customer master data across the organisation. Key ResponsibilitiesLeadership and Delivery Lead and manage all Customer Master Data processes, ensuring accuracy, compliance and operational efficiency.Ensure all deadlines, SLAs and targets are consistently met.Manage, allocate and quality-check the work of a team of four.Ensure team members are trained and able to perform duties to the required standard. Customer Records and Compliance Deliver and maintain accurate, up-to-date and fit-for-purpose customer records.Oversee processes relating to Accounts Receivable, Line of Business systems, compliance reporting and DDI hand-off.Ensure all processes comply with statutory regulations, council policies and internal/external audit requirements.Lead interactions with a wide range of stakeholders, adapting communication for varying levels of understanding. Fraud Prevention and Data Integrity Take ownership of fraud prevention within Customer Master Data, ensuring records are accurately ..... full job details .....