Interim / Contract - Senior Service Designer

A leading UK Financial Services organisation is investing heavily in customer, digital and service transformation and is looking to appoint an experienced Senior Service Designer to help shape the future of its customer experience.This is an opportunity to join a transformation-focused environment where you''ll design and improve end-to-end services across digital, contact centre and branch channels. Working across business, technology and operational teams, you''ll take customer insight and strategic objectives and turn them into practical, accessible and measurable service improvements.What you''ll be doing:Designing end-to-end customer services and journeysCreating service blueprints, roadmaps and future-state service conceptsMapping customer and colleague experiences to identify pain points and opportunitiesFacilitating workshops and collaborating with senior stakeholders across Digital, Technology, Operations and Customer functionsUsing research, behavioural insight and data to inform service design decisionsSupporting the delivery and continuous improvement of servicesExploring opportunities to enhance services through automation, AI and digital capabilityWhat we''re looking for:Proven Service Design experience delivering complex transformation programmes, with a strong track record of stakeholder engagement, facilitation and influencing change across multiple business functionsStrong expertise in service blueprinting, journey mapping, personas and systems ..... full job details .....