Intensive Temporary Accommodation Officer (Complex Needs)

Intensive Temporary Accommodation Officer (Complex Needs)Watford Permanent, 37 hours per weekThe VacancyAre you passionate about changing lives through housing? If you''re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.Introduction to the roleWe''re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role - it''s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.Role purposeAs an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes.You''ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards. What''s the role?Key AccountabilitiesManaging a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing Carrying out pre-tenancy assessments, property inspections, and tenancy reviewsSupporting residents with rent management and reducing arrears through payment planning and monitoringHandling anti-social behaviour, tenancy breaches, and complex casework with professionalism and careWorking with partners, support agencies, and stakeholders to ensure a ..... full job details .....