Integration Engagement Manager

OverviewIntegration Engagement Manager at Expedia Group. Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

Introduction to the teamAs an Integration Engagement Manager, you will work directly with our Integration Connectivity Providers to manage integration projects from initiation to completion. You will help guide and consult partners through questions, development, testing, and eventual API launch. In this position, you will be critical to connecting new partners as well as certifying existing partners on new feature adoptions.

In This Role, You Will

Lead larger scope projects to assure the integrity of lodging-related data and contribute to quality delivery within established SLAs.

Lead the development of internal integration processes and help define the standards for excellence. Become a functional specialist for connectivity transactions.

Lead communication and reporting on vendor certification progress. Work closely with Integration Engineers, Product and Technical Support as technical issues arise during the implementation of APIs.

Work with Technical Relationship Managers to coordinate the integration project kickoffs. Own full-cycle certification testing for various Expedia APIs with new/existing partners.

Provide the partner with standard methodologies for making the integration a success. Answer technical inquiries from all vendors relating to Expedia APIs

Perform testing of various scenarios to ensure integration health and performance, system functionality, and behavior.

Advance system issues with the appropriate support teams and engage internal technology teams to discuss product development and support.

Experience And Qualifications

Experience with HTTP clients (Insomnia, POSTman), Salesforce, Splunk, Kibana, Outlook, Slack, and the capacity to read and understand GraphQL, JSON, and XML messages.

Solid understanding of middleware integration platforms, system architecture, product APIs, web tools, testing environments, and internet protocols (HTTP, SSL, REST).

Integration/Technical Experience: Proficient experience in EAI or B2B integrations

Proficient in reviewing and troubleshooting using development logs and testing tools.

Problem Solving: Takes initiative to identify current and potential problems and discern the best solutions, involving internal or external resources.

Results-oriented: You work towards efficiency, taking ownership of issues.

Ability to work independently under tight deadlines, and thrive in a multi-tasked, constantly evolving environment, while maintaining a focus on goals.

Communication: Able to communicate across all levels of the organization hierarchy. Ability to communicate in technical terms to non-technical resources and speak technically with technical resources.

Handling Complexity: Work across teams to achieve goals and resolve issues, remaining educated and up to date on new technologies and system developments, and ability to prioritize multiple projects and initiatives simultaneously.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

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