Insurance Support Advisor

Insurance Support Advisor Salary - £26,000-£27,000 per annum Hours Full time, permanent contract. Mon-Fri, (Apply online only) We are currently recruiting for an Insurance Support Advisor, to be based at one of the client s biggest offices on the outskirts of the Liverpool city centre area. This is a fantastic role working with a well-known, nationwide insurance broker. In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules and guidelines are followed whilst also providing the best customer journey possible. Additional responsibilities include: Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies.Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims.Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements.Planning and processing all administration jobs to efficiently control yours and your own teammates workloads.Adhere to both company and FCA guidelines and regulations. Qualifications / ..... full job details .....