Insurance Officer (Claims)

We are currently seeking an experienced Insurance Officer (Claims) to join our client''s Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment.Key Details:Contract: TemporaryContract Duration: Initially 3 monthsLocation: Norwich (NR7)Working Pattern: Hybrid (1 day per week in the office, every Thursday)Rate: £14.44 per hourStart Date: ASAPRole Responsibilities:Manage insurance claims through the full claims lifecycleInvestigate claims and review information to identify discrepancies and potential risksLiaise with brokers, insurers, claim handlers, surveyors and loss adjustersSupport the resolution of insurance-related complaints and queriesMaintain accurate claims records, reporting and documentationEnsure compliance with insurance policies, procedures and legal requirementsAssist in the delivery of insurance awareness and training initiativesIdentify opportunities for process improvements and enhanced service deliveryRequired Experience:Experience working in a high-volume administrative, transactional or insurance-related environmentStrong attention to detail and investigative skillsExcellent communication skills, both written and verbalStrong organisational and time management abilitiesGood Microsoft Office skills, including Excel, Word and OutlookCustomer-focused with the ability to build effective working ..... full job details .....